Security Guard Services

Quantitative Definitions of Each Service Category

Attribute / Tariff
	Golden	Silver	Bronze	Standard
	@28K-33K	@23K-28K	@18K-23K	@13K-18K
AVAILABILITY %	Target 99.5% measured monthly on a 24 x 7 x 365 basis, excluding agreed in advance maintenance Private Security Guard Services. No more than 3.8 hours down-time per month	Target 99% measured monthly on a 24 x 7 x 365 basis, excluding agreed in advance maintenance Private Security Guard Services. No more than 7.2 hours downtime per month	Target 98% measured monthly on a 24 x 7 x 365 basis, excluding agreed in advance maintenance Private Security Guard Services. No more than 14 hours downtime per month	Target 96% measured monthly on a 24 x 7 x 365 basis, excluding agreed in advance maintenance Private Security Guard Services. No more than 28 hours down-time per month
INTERRUPTIONS	1. 8 agreed planned outages a year 2. 2 weeks’ notice 3. 2 short notice emergency changes	1. 12 agreed planned outages a year 2. 1 weeks’ notice 3. 4 short notice emergency changes	1. 24 agreed planned outages a year 2. 3 days’ notice 3. 12 short notice emergency changes	1. 48 agreed planned outages a year 2. 3 days’ notice 3. 12 short notice emergency changes
RECOVERY TIME	Restore service within 4 hours	Restore service within 8 hours	Restore service within 2 working days	Restore service within 3 working days
RECOVERY POINT	Maximum of 90 minutes service lost	Maximum of 12 hours service lost	Maximum of 2 days service lost	Maximum of 4 days service los
	Subscribe	Subscribe	Subscribe	Subscribe